Returns & Exchanges

We want you to love your hair as much as we love our products, which is why we offer a 30-day window for returns and exchanges on all Eva NYC purchases. If a tool or formula isn't the perfect match for your routine, we've got you covered with a simple, stress-free process.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Prepare Your Package

  Safely pack the items in their original packaging, ensuring all tools and accessories are included to prevent damage during transit.

• 3.
  Ship It Back

  Download and print your prepaid shipping label, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-10 business days.