Frequently Asked Questions
Everything you need to know about your favorite hair care essentials.
Are Eva NYC products cruelty-free and vegan?
Yes! All Eva NYC products are certified cruelty-free through Leaping Bunny and are 100% vegan, containing no animal-derived ingredients.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking link. You can also log into your account on our website to view your order status.
What is your return policy?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and gently used or unused.
Are your hair tools covered by a warranty?
Absolutely. Our styling tools come with a 1-year limited warranty that covers manufacturer defects from the date of purchase.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to more countries in the near future.
Can I recycle my empty Eva NYC packaging?
Yes! We partner with TerraCycle to ensure our aluminum packaging is 100% recyclable. Check our sustainability page for instructions on how to recycle your empties.